By any chance did you read the user's manual to at least get acquainted to your tool? I would look for the section on the manual that provides the info and steps for updating your tool.

First, always make a back of the original for cases where any news software updates might malfunction or for any instance that the data from the tool's SD card gets erased. It seems to happen to some folks.

Also search within the forums for upgrading to a "larger capacity SD card." It can save some trouble before you run the updates along with adding larger capacity for newer updates, etc.

 your obviously a fucking genius why are you even on this site

 You are not reading what I said.  My computer does not read the sd card so I can not either back it up or update it. From reading the inter net this seems to be a common problem. Some people sm to overcome the problem by rebooting thier computer but hi does not work with me.

 

 Glad to hear that you found the solution now and thank you sharing this to us.